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Cover Story: Client Trust and Communication

Building Trust Through Communication
by Marie Swift and Julie Littlechild
Is trust an issue, or is it, in fact, an opportunity? In this article, learn communication tips to enhance trust.

FPA BE: Boston 2015 (PDF)

Practice Management

Mastering the Lost Art of Listening

by Daniel C. Finley
Are you are truly listening to clients in an empathetic way?


Evaluating the Mortgage Rate Buy-Down Decision

by Arthur T. Cox, Ph.D.; Richard A. Followill, Ph.D.; and Brett C. Olsen, Ph.D.

These researchers present an algorithm that can be used to advise clients regarding the mortgage rate buy-down decision.


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